Career at Novus Loyalty
We build loyalty and rewards software for brands that want their customers to keep coming back. If solving real problems for real customers sounds like your kind of work, we'd like to meet you.
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Why You'll Love Working Here
At Novus Loyalty, every idea matters and every contribution counts. We move fast, trust our people, and celebrate progress together.
Own Your Work
Take initiative, solve problems, and make decisions that create real impact.
Grow With Us
Ready for more responsibility? We love promoting from within and will back your growth.
Make a Difference
Small teams, quick decisions, and meaningful work, you will see the impact of what you build.
Grow Together
We're passionate about building quality products and supporting each other along the way.
The Values That Shape How We Work
At Novus Loyalty, our culture is built on ownership, collaboration, and a shared passion for creating technology that transforms customer engagement.
Customer-First Thinking
Every decision starts with understanding our customers. We build solutions that solve real business challenges and create meaningful experiences that drive loyalty, engagement, and growth.
Own the Outcome
We believe great work comes from taking responsibility. Every team member is empowered to make decisions, take initiative, and see ideas through from concept to execution.
Learn. Innovate. Evolve.
Innovation begins with curiosity. We embrace new technologies, challenge conventional thinking, and continuously learn to build smarter, AI-powered loyalty solutions for tomorrow.
Grow Together
Success is a team effort. We foster a culture of trust, collaboration, and mutual respect, where every voice is valued, and every achievement is celebrated together.
Open Positions
Find a role that matches your skills and aspirations.
Business Development Manager - Dubai
About Novus Loyalty
Novus Loyalty is a leading API-first loyalty and customer engagement platform that enables businesses to enhance customer retention, increase engagement, and drive sustainable growth through intelligent and customizable loyalty solutions. With a strong foundation in India and an ambitious global vision, Novus is expanding its presence across the Middle East, and we're looking for dynamic, results-driven professionals to help build our UAE and GCC business.
About the Role
We're seeking an experienced Business Development Manager to spearhead business growth across the UAE and GCC region. You'll be responsible for identifying new business opportunities, developing strategic partnerships, managing enterprise sales, and expanding Novus Loyalty's presence in the regional market.
Key Responsibilities
- Identify and develop new business opportunities across Channel Partners, Retail, and BFSI sectors
- Drive end-to-end sales cycle including lead generation, client meetings, solution pitching, negotiation, and closure
- Build and manage strong relationships with channel partners, distributors, and enterprise clients
- Develop strategic alliances to expand market reach and generate consistent business pipelines
- Understand client requirements and propose customized loyalty and engagement solutions
- Own the end-to-end RFP/RFI/RFQ process, including requirement analysis, solution coordination, proposal development, commercial submissions, and timely response to enterprise procurement opportunities
- Collaborate with product and marketing teams to align offerings with industry needs
- Manage key accounts and ensure high client satisfaction and retention
- Track market trends, competitor activities, and customer insights to identify growth opportunities
- Achieve revenue targets and contribute to overall business growth strategy
- Maintain accurate sales pipeline and reports using CRM tools
Preferred Industry Experience
- Loyalty & Rewards Programs
- SaaS
- FinTech
- Payments & Banking
- CRM / MarTech
- Gift Cards & Stored Value Solutions
- Customer Engagement Platforms
- Digital Commerce
Required Skills
- Bachelor's degree in Business Administration, Marketing, or a related discipline
- 5+ years of experience in B2B enterprise sales or business development, preferably within the UAE/GCC market
- Proven track record of achieving sales targets and closing enterprise deals
- Strong consultative selling, negotiation, presentation, and relationship management skills
- Excellent verbal and written communication skills
- Experience working with CRM platforms and managing enterprise sales pipelines
- Existing network within the UAE/GCC enterprise ecosystem will be an added advantage
- Willingness to travel across the UAE and GCC as required
Business Development Executive - Dubai
About Novus Loyalty
Novus Loyalty is a leading API-first loyalty and customer engagement platform that enables businesses to enhance customer retention, increase engagement, and drive sustainable growth through intelligent and customizable loyalty solutions. As we grow across the UAE and GCC markets, we're looking for enthusiastic, driven professionals eager to build meaningful client relationships and grow their careers in the loyalty and technology space.
About the Role
We're looking for a proactive Business Development Executive to support business growth across the UAE and GCC region. You'll be responsible for identifying prospective clients, generating qualified leads, supporting the enterprise sales process, and building relationships with potential customers to help expand Novus Loyalty's regional presence.
Key Responsibilities
- Identify and generate new business opportunities through market research, networking, cold calling, email outreach, and social selling
- Prospect and qualify potential clients across target industries in the UAE and GCC markets
- Schedule meetings and product demonstrations for the Business Development and Sales teams
- Assist in preparing business proposals, presentations, commercial offers, and RFP/RFI responses
- Support the end-to-end sales cycle, from lead generation to deal closure
- Build and maintain strong relationships with prospective clients and business partners
- Maintain accurate customer records, sales activities, and opportunity pipelines using CRM tools
- Coordinate with internal teams to ensure timely follow-ups and successful execution of client requirements
- Represent Novus Loyalty at industry events, exhibitions, networking forums, and client meetings to promote the company's solutions
- Stay updated on industry trends, competitor activities, and emerging opportunities within the loyalty, payments, and customer engagement ecosystem
Preferred Industry Experience
- Loyalty & Rewards Programs
- SaaS
- FinTech
- Payments
- CRM / MarTech
- Customer Engagement Solutions
- Digital Commerce
Required Skills
- Bachelor's degree in Business Administration, Marketing, or a related field
- 1-4 years of experience in B2B sales, business development, lead generation, or client acquisition
- Strong communication, presentation, and interpersonal skills
- Confidence in prospecting, networking, and building client relationships
- Basic understanding of enterprise sales and consultative selling
- Experience using CRM tools is preferred
- Self-motivated, target-oriented, and eager to learn in a fast-paced environment
- Prior experience in Technology, SaaS, FinTech, Loyalty, or related industries will be an added advantage
- Willingness to travel within the UAE and GCC as required
Business Development Manager - Mumbai
About Novus Loyalty
Novus Loyalty is a future-ready, API-first loyalty platform designed to help businesses drive customer retention, engagement, and growth. We empower brands with customizable and intelligent loyalty solutions across industries, blending technology with creativity to build long-lasting customer relationships.
About the Role
We're seeking a highly motivated and result-driven Business Development professional with 4+ years of experience in IT, Fintech, Loyalty Programs, or SaaS industries. You'll drive business growth by acquiring and managing corporate clients for employee rewards, customer loyalty, engagement, and retention solutions.
Key Responsibilities
- Identify and develop new business opportunities for corporate loyalty, rewards, and engagement programs across industries
- Drive the complete sales cycle including lead generation, prospecting, client meetings, presentations, proposal creation, negotiation, and closure
- Build and maintain strong relationships with corporate clients, HR leaders, marketing teams, and decision-makers
- Understand client business objectives and recommend customized loyalty, rewards, employee engagement, or customer retention solutions
- Develop strategic partnerships and alliances to expand market reach and generate sustainable business pipelines
- Collaborate with Product, Marketing, and Operations teams to align solutions with client requirements and market demands
- Manage key corporate accounts and ensure high levels of client satisfaction, retention, and upselling opportunities
- Conduct market research and competitor analysis to identify emerging trends and growth opportunities in the loyalty and engagement space
- Achieve monthly, quarterly, and annual sales targets while contributing to the company's overall revenue growth strategy
- Maintain accurate sales forecasts, pipeline updates, and client interactions through CRM tools
- Represent the organization at corporate networking events, conferences, and industry forums to strengthen business visibility
Required Skills
- Experience working with employee rewards & recognition platforms, customer loyalty programs, or engagement solutions
- Existing corporate network across HR, Marketing, or Customer Experience functions will be an added advantage
- Excellent communication, presentation, and negotiation skills
- Strong networking and relationship-building capabilities
- Ability to understand complex solutions and translate them into business value for clients
- Experience in managing long sales cycles and enterprise deals
- Self-driven with a results-oriented mindset
- Proficiency in CRM tools and MS Office
Business Development - Channel Partner Loyalty
About Novus Loyalty
Novus Loyalty is a future-ready, API-first loyalty platform designed to help businesses drive customer retention, engagement, and growth. We empower brands with customizable and intelligent loyalty solutions across industries, blending technology with creativity to build long-lasting customer relationships.
About the Role
We're looking for a driven and client-focused Business Development professional with experience in loyalty solutions across Channel Partners, Retail, and BFSI segments. You'll be responsible for driving revenue growth, building strategic partnerships, and expanding our footprint across key industry verticals.
Key Responsibilities
- Identify, generate, and develop new business opportunities across Channel Partners, Retail, BFSI, and Enterprise segments
- Manage the complete sales lifecycle including lead generation, prospecting, client meetings, solution demonstrations, proposal creation, negotiation, and deal closure
- Build and maintain strong relationships with clients, channel partners, distributors, and key stakeholders to drive long-term business growth
- Develop strategic partnerships and alliances to expand market presence and generate consistent sales pipelines
- Understand client business challenges and recommend customized loyalty, engagement, fintech, or SaaS-based solutions
- Collaborate closely with internal teams including Product, Marketing, and Operations to align offerings with client requirements
- Manage key accounts and ensure high levels of customer satisfaction, retention, and account growth
- Conduct market research, competitor analysis, and industry trend tracking to identify new business opportunities
- Prepare sales forecasts, pipeline reports, and business updates using CRM tools
- Achieve monthly, quarterly, and annual revenue targets while contributing to overall organizational growth strategy
- Represent the company at industry events, networking forums, and client meetings to enhance brand visibility and business opportunities
Required Skills
- Strong experience in B2B sales, preferably in loyalty, fintech, SaaS, or customer engagement platforms
- Proven track record of working with Channel Partners, Retail, and BFSI clients
- Excellent communication, presentation, and negotiation skills
- Strong networking and relationship-building capabilities
- Ability to understand complex solutions and translate them into business value for clients
- Experience in managing long sales cycles and enterprise deals
- Self-driven with a results-oriented mindset
- Proficiency in CRM tools and MS Office
Business Development Manager - Gurugram
About Novus Loyalty
Novus Loyalty is a future-ready, API-first loyalty platform designed to help businesses drive customer retention, engagement, and growth. We empower brands with customizable and intelligent loyalty solutions across industries, blending technology with creativity to build long-lasting customer relationships.
About the Role
We're seeking a highly motivated and result-driven Business Development Manager with 4+ years of experience in IT, Fintech, Loyalty Programs, or SaaS industries. You'll drive business growth by acquiring and managing corporate clients for employee rewards, customer loyalty, engagement, and retention solutions.
Key Responsibilities
- Identify and develop new business opportunities for corporate loyalty, rewards, and engagement programs across industries
- Drive the complete sales cycle including lead generation, prospecting, client meetings, presentations, proposal creation, negotiation, and closure
- Build and maintain strong relationships with corporate clients, HR leaders, marketing teams, and decision-makers
- Understand client business objectives and recommend customized loyalty, rewards, employee engagement, or customer retention solutions
- Develop strategic partnerships and alliances to expand market reach and generate sustainable business pipelines
- Collaborate with Product, Marketing, and Operations teams to align solutions with client requirements and market demands
- Manage key corporate accounts and ensure high levels of client satisfaction, retention, and upselling opportunities
- Conduct market research and competitor analysis to identify emerging trends and growth opportunities in the loyalty and engagement space
- Achieve monthly, quarterly, and annual sales targets while contributing to the company's overall revenue growth strategy
- Maintain accurate sales forecasts, pipeline updates, and client interactions through CRM tools
- Represent the organization at corporate networking events, conferences, and industry forums to strengthen business visibility
Required Skills
- Experience working with employee rewards & recognition platforms, customer loyalty programs, or engagement solutions
- Existing corporate networks across HR, Marketing, or Customer Experience functions will be an added advantage
- Excellent communication, presentation, and negotiation skills
- Strong networking and relationship-building capabilities
- Ability to understand complex solutions and translate them into business value for clients
- Experience managing long sales cycles and enterprise deals
- Self-driven with a results-oriented mindset
- Proficiency in CRM tools and MS Office
Why Join Us?
- Opportunity to work with leading brands across industries
- Exposure to the high-growth loyalty and engagement technology space
- A fast-paced, performance-driven work environment
- Collaborative culture with strong leadership support
Business Analyst (RFP / Tender Management)
About Novus Loyalty
Novus Loyalty is a future-ready, API-first loyalty platform helping businesses drive engagement, retention, and growth through intelligent customer and employee loyalty solutions. We are building a strong ecosystem across digital transformation and enterprise growth, and we are looking for a detail-oriented Business Analyst to support high-value RFP and tender opportunities.
About the Role
We are looking for an experienced and detail-oriented Business Analyst to join the PHI Team and manage proposal, RFP, RFQ, RFI, and tender-related activities. The candidate will be responsible for understanding tender requirements, coordinating with internal teams, preparing and reviewing proposal documentation, ensuring compliance with submission requirements, and managing the complete tender lifecycle from requirement analysis through final submission.
Key Responsibilities
- Review and analyze RFPs, RFQs, RFIs, tenders, and EOI documents to understand business, technical, commercial, and compliance requirements
- Prepare compliance matrices, requirement checklists, bid summaries, and submission trackers
- Coordinate with Sales, Product, Technology, Delivery, Finance, Legal, HR, and stakeholders to gather required inputs
- Prepare and coordinate technical and commercial proposals in line with client and tender requirements
- Draft and compile responses to tender questionnaires, eligibility criteria, technical requirements, and bid documentation
- Ensure all required annexures, declarations, certificates, forms, case studies, credentials, and supporting documents are complete and properly formatted
- Identify gaps, ambiguities, and risks in tender requirements and coordinate with relevant stakeholders for resolution
- Maintain a centralized repository of proposal content, case studies, company credentials, certifications, and standard responses
- Track submission timelines, milestones, dependencies, and approvals to ensure bids are submitted within deadlines
- Coordinate internal reviews and obtain necessary approvals before final submission
- Support preparation of presentations, capability documents, solution write-ups, and client-specific proposal decks
- Research client requirements and industry information to strengthen proposal responses
- Maintain records of submitted bids, outcomes, clarifications, amendments, and post-submission communications
- Support pre-bid queries, clarifications, and corrigendum-related updates
- Continuously improve proposal templates, processes, and documentation to increase efficiency and quality
Required Skills
- 3+ years of relevant experience in Business Analysis, Bid Management, Proposal Management, Tender Management, Presales, or a similar role
- Strong experience in handling RFP, RFQ, RFI, EOI, and government or corporate tender documentation
- Excellent understanding of tender compliance and proposal submission processes
- Strong business writing and documentation skills
- Excellent MS Excel, Word, and PowerPoint skills
- Strong analytical and problem-solving abilities
- Ability to understand complex business and technical requirements and convert them into clear proposal responses
- Strong coordination and stakeholder management skills
- Excellent attention to detail, particularly while working on large tender documents and multiple annexures
- Ability to manage multiple proposals with tight deadlines
- Good communication skills, both written and verbal
Preferred Experience
- BFSI / Banking / Fintech
- Loyalty & Rewards
- IT / SaaS / Technology Solutions
- Digital Transformation
- Government / PSU tenders
- Enterprise solution proposals
- Presales and bid management
Preferred Candidate
Female candidates are preferred for this position.
Don't See the Right Role?
We're always looking for great talent. Send us your resume at careers@novus-loyalty.com and we'll be in touch when the right opportunity comes along.
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