Maximize Guest Retention
With a Smart Hotel Rewards Program

Unlock a new way to thank and incentivize your guests with valuable rewards for choosing to
stay with you using a well-designed loyalty program.

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Transforming Guest Relationships with Personalized Hotel Loyalty Programs

Novus believes in rewarding guests for choosing your hotel over the competitors with relevant and valuable rewards through dedicated hotel loyalty programs. Built exclusively to personalize & accelerate incremental value for guests while providing a higher yield for hotels, our solutions help in converting occasional guest visits into deeper relationships with meaningful experiences.

How Novus Can Help Hotels Overcome Common
Loyalty Challenges?

Loss of Competitive Edge

Novus can help hotels differentiate themselves by offering unique rewards and experiences through well-planned loyalty programs to retain guests and still thrive in stiff competition from new hotels.

Lack of Personalization

We ensure to boost retention rate by personalizing guest experiences through loyalty programs built exclusively to gather guest feedback & address issues on time to enhance overall guest satisfaction.

Missed Revenue Opportunities

Using a hotel loyalty program can maximize revenue opportunities by offering attractive package deals or promotions to entice guests leading to experiential customer engagement and higher revenue per guest.

Benefits of Loyalty Program
for Hotels & Guests

Travellers today look for places to stay that go beyond just a sleeping place & are more likely to choose hotels offering personalized experiences & perks through hotel loyalty programs.

  • Custom design tailored to meet your hotel brand image and fit in with your existing website.
  • Gain the attention of guests through smart marketing and promotion strategies of your hotel loyalty program.
  • Make the program interesting and easy to use encouraging both corporate and leisure guests to sign up.
  • Witness higher membership enrollments by promoting instant sign-up within your booking engine.
  • Promote brand value with intelligent and targeted offers giving more reasons for repeat visits & boosting loyalty.
  • Provide valuable and relevant rewards based on guest preferences to enhance hotel guest experiences.
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Benefits of Loyalty Program for Hotels and Guests

Novus Hotel Loyalty Solution Features

Redefining the future of hotel experiences with enhanced loyalty offerings

360-degree View of Guests

Novus enable hotels to unify fragmented data into a comprehensive view of guests including information about their stays, dine-ins, activities and more helping them achieve better loyalty through personalized loyalty rewards.

Gamification to Boost Engagement

We ensure to add gamification elements like challenges that encourage guests to achieve stay milestones and unlock higher benefits. Based on AI and ML, Novus helps in offering the best deals to top loyal guests and boost their spending.

Multi-Tier Loyalty Benefits

Our team can build multiple nested hotel loyalty programs using the proprietary MLP framework to connect dine-in, stay and paid loyalty programs. They are built to offer different rewards for stay and expenditure at their hotels & franchise ones.

Additional Loyalty Programs

Hotels can extend loyalty programs and offer benefits to corporate bookers, agents, and ecosystem partners by going beyond traditional reward offerings to boost revenue using methods like data monetization, complementing perks, services, etc.

Why Choose Novus?

Novus help hotels and resorts grow & strengthen their guest relationships with dedicated hotel loyalty programs that drive sales effortlessly.

Beneficial

Novus enable hotels to maximize the spending of their guests by sending timely incentives to boost occupancy and make them feel appreciated.

Flexibility

Being a flexible platform, Novus allows hotels to provide any rewards of their choice through their hotel loyalty programs giving them full control over what they offer along with the terms they define.

Communication

Staying in touch with the guests is the key to cultivating hotel loyalty, which is why Novus ensures that hotels have the right communication system in place while designing loyalty programs.

Integration

Novus allow easy integration with existing hotel systems and third-party systems ensuring that the hotel loyalty programs go live in no time allowing broader customer reach.

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why choose novus

Excited to incentivize your hotel guests?

Smart hoteliers are using Novus Loyalty to unlock higher revenue. Are you ready to create
the best hotel loyalty program for maximum guest retention?

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Frequently Asked Questions

  • What is a hotel loyalty program?
  • Hotel loyalty programs are built exclusively to incentivize hotel guests to book with your hotels rather than going to the competitors. Novus Loyalty can help you build a customized loyalty program that can boost guest retention rates and increase the number of direct bookings.
  • How can a hotel loyalty program benefit my guests?
  • Yes, our loyalty programs can attract and retain customers, leading to a larger customer base with an increase in Market Share. We keep our focus on satisfied and loyal customers who are more likely to refer to others, further expanding your share of the market.
  • How does Novus Loyalty's platform enhance guest experiences?
  • Our Novus team has all the expertise to build loyalty programs that can drive Service and Maintenance Revenue by encouraging customers to choose you for their automotive needs. Reward offerings like special offers, discounts, and incentives can help entice customers to schedule routine maintenance and repairs with you over competitors.
  • Can I customize the loyalty program to meet my hotel's branding and identity?
  • Yes, the loyalty program built by Novus can boost ARO by motivating customers to choose your brand for additional services or repairs. With rewards and discounts, customers can become more inclined to resolve multiple issues during their visit, ultimately increasing the ARO.
  • How do guests enrol in the hotel's loyalty program?
  • Using the right loyalty program can indirectly impact DSI by driving more service and maintenance business. Higher customer visits for maintenance lead to a quicker turnaround for used vehicles, potentially decreasing DSI.
  • What type of rewards can be offered to loyal guests?
  • Yes, we offer robust analytics and reporting tools that help you monitor the impact of the loyalty program with regular KPIs reviews like Gross Profit Margin, Market Share, Service and Maintenance Revenue, Average Repair Order, and DSI. You can keep track of these KPIs to improve performance and make data-driven decisions.
  • Is technical and customer support available for hotels using the loyalty program?
  • Yes, Novus is fully customizable to help brands tailor the loyalty program based on specific business needs and goals where you can adjust rewards, promotions, and incentives that are aligned with your objectives for these KPIs.
  • Is it possible to integrate Novus Loyalty's platform with our existing hotel management systems?
  • We ensure that different types of incentives are used to drive customer loyalty and impact the KPIs positively. Reward types include discounts on service and maintenance, special offers for loyal customers, referral bonuses, and access to premium services.
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