Patient retention is one of the most pressing concerns in the healthcare domain. Studies have shown that around 36% of patients have changed their healthcare providers in the past two years. If you ponder over what could be the reason for such devastating attrition numbers, you will find many staggering factors behind patient attrition. To top the list, substandard in-person experience and poor communication are major culprits behind disappointing patients.

In this competitive market, companies across industries are in a race to attract more customers to grow their market presence and sales. Companies are delivering various loyalty programs to customers to keep them engaged while retaining their existing customers. Recently, GNC has launched a healthcare loyalty program “GNC PRO Access” in which they are providing free supplemental healthcare services to members.